Overview
I want you to be completely satisfied with your purchase. If for any reason you are not satisfied, you may request a return or refund within 30 days of receiving your order.
Eligibility for Returns
- This policy applies to products purchased directly from this store.
- Items must be unused, unwashed, and in the original packaging with all tags intact.
- Personalized or custom-printed items may not be eligible for return unless they arrive damaged or defective.
Non-Returnable Items
- Gift cards
- Personalized/custom orders (unless defective)
How to Initiate a Return
- Contact our customer support at hi@fitar.art within 30 days of receiving your order.
- Provide your order number and reason for the return.
- We will provide instructions and a return authorization number (RA#).
Return Shipping
- Customers are responsible for the cost of return shipping unless the item is damaged or defective.
- We recommend using a trackable shipping method to ensure your return is received.
Refunds
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- Approved refunds will be issued to your original payment method within 7 business days.
- Shipping costs are non-refundable unless the return is due to a defective or incorrect item.
Exchanges
- Exchanges are subject to product availability.
- If you wish to exchange an item, please contact us first for instructions.
Damaged or Defective Items
- If your item arrives damaged or defective, please contact us immediately with photos.
- We will provide a replacement or full refund, including shipping costs.
Contact Us
If you have any questions about this policy, please reach out to us:
Contact Form: [Click here]
Email: hi@fitar.art
